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Consulting Services > Process Reengineering
Business Process
Reengineering (BPR), simply put, is the transition of an existing
business process into another, more effective and efficient process.
A business process can be defined as a set of activities that helps
the business convert inputs into an output (goods and/or services),
which could be then used by another business or another process. The
business process uses resources: labor and tools, to complete this
conversion to an output.
A typical BPR model at
Nivika would study and maintain effective changes in key components
of your business: the existing strategy, the processes in place to
implement the defined strategy, associated technology, the
organization and its culture.
We achieve effective
change by following a set of steps which comprise our reengineering
model:
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Understand and Define
the Scope of the Project
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Observe and Learn from
others
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Chalk out the proposed
‘Reengineered’ Process
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Plan for change
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Implement the New
Process
The
Nivika Way…
Nivika Consulting
Services offers its customers the convenience of offshoring their
business processes with peace of mind. The company has developed a
unique methodology to migrate customer processes. In this, Nivika
will map out the transition, examine the management complexity,
identify the required infrastructure, examine cultural difference,
if any, and examine political risks associated with outsourcing a
process.
Our approach to
consulting will consist of two distinct phases. On completion of
these phases, we will have developed a comprehensive, systematic,
and long-range view of resource management issues.
EXAMINATION PHASE
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IMPLEMENTATION PHASE
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Process Examination: Nivika examines all core and non-core
activities with its clients to see whether there are processes at
the client site which can be performed at an offshore location.
Nivika will identify whether these processes involve low
interaction costs, no physical interference and no feedback loops
which demand physical presence.
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Business Impact: Nivika will examine your current cost base,
check the likelihood of process automation, examine the degree of
centralization and standardization for these processes. Putting
these together, the total impact on your business from cost to
customer satisfaction and retention are examined.
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Low-Cost Location Identification: Nivika has the access and
ability to source vendors throughout the world. There are a number
of low-cost locations where processes can be off shored. Nivika
will examine and report whether a potentially off shored process
can be moved to a low cost location.
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Process Development: The starting point of process off shoring
is the most crucial step. Nivika's experience allows us to
recommend to our clients where to begin in order to ensure success
in the off shoring engagement.
This is done by identifying the existing need for business process
transformation, finding a willing sponsor in the company and
starting with pilot programs to mitigate risks.
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Setting Targets: Nivika will help its clients set
aggressive, yet realistic benchmarked targets. These targets are based
upon Best-of Breed figures as well as internal performance
figures.
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Identifying Opportunities: This requires brainstorming
ideas for process improvement and quality benefits for proposed
changes.
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Prioritizing Opportunities: is based on ease of implementation
and timing of expected benefits.
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Plan to capture benefits: This requires development of a
business case for improvement opportunities. In addition,
developing pilots, measuring and tracking result allows
Nivika to redefine pilot activities based on actual results in
order to implement the final process.
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Implementing Changes: Nivika participates in migrating the
entire process with changes and monitors the results, ensuing in a
thriving partnership with the client.
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Benefits
To enable successful
implementation of a specifically designed BPR model, Nivika proves
as a ‘one-stop-shop’ that provides a comprehensive set of legal,
tax, accounting, off shoring, consulting and management assurance
and business set up services. Our team of highly qualified
consultants (both in the US and India), with expertise in these
business areas, ensures that our BPR model is aligned to the
client’s core business objectives.
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